Frequently Asked Questions

We are open Monday through Friday from 7:00am to 11:59PM

We care for children from 6 weeks to 16 years old.

Yes, this is all we do! Part time and on-demand care. You can book for two or four hours with one of our nannies or sitters.

We absolutely think so! We only work with professionals we’d trust with our own children. Our nannies and sitters are actively engaged in the industry, working full or part-time, and they are cherished members of their communities. If you have any questions or concerns, feel free to reach out to us at hello@nod.org.nz or call +64 21 631 223. We’re here to help. Please note that official police vetting is currently in progress, and we’ll update our nanny and sitter profiles once completed.

Using NOD is free – you only pay the nanny or sitter at their listed rate, with no hidden fees. Our professionals set their own fees based on experience, typically ranging from $50 for a two-hour service to $100+ for four hours, depending on qualifications. Payment is processed online at the time of booking, ensuring our nannies and sitters are paid promptly each day.

Yes, it is! Our nannies can care for up to three children at a time for the same rate.

Definitely. Many parents appreciate having a helping hand while they take care of other things around the house. Whether you want to relax in the next room, tackle your to-do list, or even take a nap, we’re here to support you.

Our nannies and sitters are primarily focused on caring for your children, which is their main priority. While some may offer extra help around the house, it's not expected. The children’s well-being comes first. However, stay tuned as we plan to introduce a household support service soon.

Absolutely! During the booking process, you’ll be able to view all available nannies and sitters for your chosen date and time. You can read their profiles, reviews, and make the final decision on who best fits your family's needs. You’ll also be able to browse their profiles on our Meet the Nannies page before you begin booking,

You can book a nanny with just an hour’s notice, and she’ll arrive 10 minutes before the start time to get acquainted with you and your children.

Our services are designed to provide on-demand support, so bookings are available for two or four hours. We aim to offer flexible support for parents when they need it most. If you're looking for a more permanent childcare solution, NOD might not be the right fit for you.

We include a 15-minute buffer before and after bookings. If you need to extend your time, just reach out to us at hello@nod.org.nz or +64 21 631 223. Please refer to our booking policy for details on additional charges and how you’ll be invoiced for extended time.

Our service is designed for on-demand care, so there’s no formal meet-and-greet period. However, if you’re unsure about the connection when your nanny or sitter arrives, you’re welcome to change your mind. Just let her know, and she will contact us to arrange a 50% refund. We understand your children are precious, and there’s no pressure to proceed if you’re not comfortable. Stay tuned for local events in your neighbourhood, as we're planning some fun days the whole family can enjoy with our NOD nannies in attendance for a meet and greet and support on the day (mum & dad can get a wee break and enjoy the festivities here too!).

Yes, you can! If they’re available, go ahead and book them again.

While life happens and unexpected situations can arise, we’re prepared. If your nanny or sitter is unavailable, they’ll notify us, and we’ll reach out to suggest a replacement. We’ll provide profiles for your consideration, and if we can’t find a suitable match, we’ll offer a full refund.

Absolutely – last-minute requests are our specialty. If transportation is required, we’ll contact you after your booking to discuss the details and ensure your child’s safety. If necessary, we’ll also notify the school.